Ingress Investigations is committed to providing professional investigative and intelligence services with transparency and fairness. Because investigative work often begins immediately upon engagement and may involve research, planning, database access, travel, and other non-recoverable expenses, refunds are subject to the terms outlined below.

Flat-Rate Service Packages

Services offered at a fixed or flat-rate price, including tiered service packages, are considered earned upon commencement of work and are generally non-refundable.

Examples may include, but are not limited to:

• Background and due diligence packages
• Digital intelligence packages
• Asset and financial intelligence packages
• Skip tracing packages
• Risk assessment packages
• Fixed-fee research services
• Surveillance and field work services

Once work has begun, no refunds will be issued for completed or partially completed flat-rate services.

If Ingress Investigations determines that work has not yet commenced, a refund may be considered at our sole discretion.

Hourly and Retainer-Based Services

For investigations billed on an hourly basis or funded through a retainer, clients may be eligible for a refund of unused billable hours or unearned retainer funds.

Refunds may be issued for:

• Unused investigative hours
• Unused surveillance hours
• Unused research hours
• Remaining retainer balances not earned through services performed

Any work already completed, including investigative activity, research, reporting, travel, administrative case management, or other billable services, will be deducted from the retainer balance prior to any refund.

Non-Refundable Expenses

The following expenses are non-refundable once incurred:

• Public records fees
• Database access fees
• Court filing fees
• Third-party vendor costs
• Travel expenses
• Postage and delivery expenses
• Process server fees
• Any other authorized out-of-pocket expenses

Partial Refunds

Partial refunds may be available when:

• A case is terminated before all authorized hours have been utilized.
• A retainer balance remains after all earned fees and expenses have been deducted.
• Services cannot be completed due to circumstances beyond the client’s control and no substantial work has been performed.

All partial refund determinations are made based on documented work performed and expenses incurred.

Cancellation Requests

Clients wishing to cancel services should notify Ingress Investigations in writing as soon as possible.

Cancellation of services does not relieve the client of responsibility for fees, expenses, or services already performed prior to receipt of the cancellation request.

Refund Processing

Approved refunds will generally be processed within 14 business days of final case review and accounting reconciliation. Refunds will be issued using the original payment method whenever practical.

Questions Regarding Billing or Refunds

Clients with questions regarding invoices, retainers, earned fees, or potential refunds are encouraged to contact Ingress Investigations directly for clarification.

Ingress Investigations reserves the right to update this Refund Policy at any time. Any changes will be posted on this website with an updated effective date.